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Mary Sandro

Mary Sandro helps organizations deliver exceptional customer service and standout presentations. In 1994 she founded ProEdge Skills, Inc. to deliver engaging training programs, videos, coaching, and train-the-trainer licenses that empower employees to achieve goals. Learn more at www.ProEdgeSkills.com or call 800-731-0601.

Look Great Zoom Teams

3 Tips to Look Great on Zoom and Teams Guaranteed- even without sleep, shower, makeup, or the fountain of youth.

Presentation Skills Articles

Service and Storytelling

Service and Storytelling- How to Find and Tell Compelling Shareable Stories

Customer Service Articles, Presentation Skills Articles

Service Success Made Simple by Teaching Your Customers

Service Success Made Simple- by Teaching Your Customers

Customer Service Articles, Leadership, Sales

Productivity vs Mastery

How Productivity Undermines Mastery- Why It Matters. What To Do.

Customer Service Articles, Leadership, Presentation Skills Articles, Sales

Care and They Will Come

What’s the Best Business Growth Strategy? Scare or care?

Customer Service Articles, Leadership, Sales

The Best Work Arrangement for Inclusion and Engagement? Stats are in!

Customer Service Articles, Leadership

Cutting Edge Zoom Feature- PowerPoint as Virtual Background

Presentation Skills Articles, Sales

Service Expenses Reduced

Customer Service Case Studies

Presentation Skills Empower

Leadership, Presentation Case Studies

$90 Million Sales Presentation

Presentation Case Studies, Sales

Hospital Reduces Escalations

Customer Service Case Studies, Leadership

Three Mind-Tickling Techniques-
Make Your Presentation More Memorable and Motivating

Presentation Skills Articles

Who’s Afraid of the Big, Bad Presentation? –
How the Pros Make Nervousness Their Friend

Presentation Skills Articles

Seven Strategies for Handling Difficult Questions –
What to Say When You Don’t Know the Answer

Presentation Skills Articles

Three PowerPoint Mistakes that Bore Your Audience to Tears

Presentation Skills Articles

Four Ways to Motivate Service Professionals-
A Guide to Getting Wow Performance

Customer Service Articles, Leadership

Listening for Dollars- Customer Complaints Create Profit

Customer Service Articles, Leadership

Telephone Greetings that Customers, Prospects, and Employees Love-
Three Easy Steps to Success

Customer Service Articles

Creative Customer Service –
How Far Will You Go to Wow a Customer?

Customer Service Articles, Leadership