Service Success Made Simple- by Teaching Your Customers
Simple, Free, Fast:
There is a simple, free, fast way to boost…
- Customer Service Scores
- Customer Loyalty
- Referrals
- Positive Reviews
My building’s new exterminator, on a routine monthly visit, accomplished all of the above in seconds using the technique…
Context:
In Miami you want to prevent bugs rather than remove them. Thus, buildings bring in exterminators every month to spray preventatively.
Average Service:
The previous exterminator provided a friendly, fast transaction every month…
- Knock
- Greet
- Spray
- Leave
Exceptional Service:
The new exterminator WOWed with this simple technique that provides high value in hardly any time at no cost …
- Teach
As he went about spraying, he advised how I could prevent bugs on my own.
First Visit:
He opened the cabinet under the sink to spray.
Exterminator:
“Those plastic bags from the grocery store? Roaches love them. Be sure to fold them tight and put them all inside of one bag to minimize risk.”
Me:
I gasped with gratitude.
Third Visit-
He examined the stove top.
Exterminator:
“Do you ever move the stove and clean between the stove and the countertop?
Me:
“No,” I sheepishly replied.
Exterminator:
“It’s easy.”
Then he proceeded to rock the stove out effortlessly to demonstrate how I could do it.
Me:
I beamed with delight.
“Could the stove come all the way out?”
Exterminator:
“Sure!”
He slid it out so I could clean behind it and quickly told me how to shimmy it back in after.
Result:
I was smitten and immediately asked for his card and where I could leave reviews.
Lesson:
- Teaching is a form of caring.
- Teaching only requires observation and creates an “extra mile” experience.
- Teaching un-commoditizes us- fast and free.
Un-Commoditize:
I feel like my new exterminator is an advisor and a consultant.
He’s not a commodity- a smiling, robotic, guy with a spray can who whisks in and out to check-off a monthly routine.
Opportunity:
- Where can you and your teams care enough to observe and teach?
- Want more ideas on how to WOW customers?
Check out Creative Customer Service- How Far Will You Go to WOW a Customer? - Want to start WOWing your Customers now?
Inquire here to learn how we help clients Create a Positive Customer Experience Every Time in just 2 Hours.
